While traveling recently, I witnessed something at a TSA checkpoint that instantly took me back to my days working as a TSA officer. A passenger asked to speak with a supervisor after becoming frustrated with how her bag was handled during screening. The officer told her a supervisor was on the way. A few moments later, another TSA officer arrived, listened to her concerns, and the interaction...

If you’ve ever bought a TSA-approved lock thinking your bag is safer, there’s something you should know, and TSA isn’t exactly advertising it. Airports have two distinctive security checkpoints: passenger screening and baggage screening. I worked in TSA’s baggage department for a period of time. TSA officers with experience in both areas are called Dual Officers...